Dr. Gaurav Khanna is a Senior Manager of the Data Science and Digital Journeys Team at Cisco Systems. He leads initiatives to automate workflows across the Sales organization to enable faster customer response times and automated answering of technical queries.  He has pioneered the development and integration of multiple technologies, including AI/ML, within Sales. His team is currently working on using Large Language Models to automate knowledge capture, Q&A, and technical training.  As an active member of the broader Cisco AI community, Gaurav has been very involved in teaching, enablement, and leading workshops for several years. Dr. Khanna received his B.S. in Physics from Yale in 1994 and his Ph.D. from Stanford University in 2000.  He is a longtime resident of the Bay Area and very active in the Yale Alumni Community.  He is on the Board of the Yale Club of Silicon Valley and was the Director of the Silicon Valley Alumni Schools Committee for 14 years.